Refund Policy

Last Updated: April 9, 2025

1. Overview

We are committed to providing secure and reliable money transfer services. This Refund Policy explains the conditions under which you may be eligible for a refund for a transaction made through our platform.

2. Eligibility for Refunds

Refunds may be issued in the following cases:

• The transfer was not completed due to a technical error or system issue on our side.
• The recipient did not receive the funds, and the amount was not debited from your account.
• The transaction was cancelled before processing.

Refund requests must be submitted within 7 days of the transaction date.

3. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• Incorrect recipient details provided by the sender.
• Recipient has already collected the funds.
• Delays caused by banking institutions, compliance checks, or regulatory reviews.
• Request made beyond the 7-day window.

4. How to Request a Refund

To request a refund, please contact our support team at support@rextranz.in. Include the transaction ID, your full name, registered email, and the reason for your request. Supporting documents may be required.

5. Processing Time

Approved refunds will be processed within 7–10 business days. Refunds will be issued to the original payment method used at the time of the transaction.

6. Partial Refunds

If only a portion of the transfer was unsuccessful or reversed, a partial refund may be issued based on the amount undelivered.

7. Fraud or Unauthorized Transactions

We take fraud prevention seriously. If you suspect a transaction was made without your authorization, contact us immediately. Investigations will be conducted, and refunds may be issued depending on the findings.

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated date.